We are covering the 'to and from' so you can enjoy the 'here and now'. We understand your exploration experience begins from the moment of inception to being welcomed aboard and continues even after your voyage has come to an end.
Going the extra mile with PONANT PLUS
Let PONANT take care of all your pre and post-voyage arrangements effortlessly. From land transfers and
hotel accommodations to embarkation, disembarkation, flights, and more, we've got you covered every step of the way, ensuring a seamless experience from start to finish.
Services we offer:
• Domestic and international flights
• Land transfers
• Hotel accommodation
• Pre and post-voyage tours
PONANT PLUS offers extensive added value to your chosen exploration, ensuring you will embark with ease and return rejuvenated.
For more information, please consult your travel agent or your PONANT consultant for a personalised quote.
Contact our Concierge team
Cover-More Travel Insurance
We're proud to partner with Cover-More Insurance, enhancing our commitment to luxury and safety. You can embark on your journey with confidence, knowing you are protected against any mishaps.
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Help and assistance from start to finish
From the booking of your cruise through to your departure, we help and assist you with every stage of the process right up to the beginning of your voyage.
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Booking -
24 to 9 months before the departure -
9 to 6 months before the departure -
6 to 2 months before the departure -
1 months before the departure -
Departure -
Post-cruise
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Help and assistance from start to finish
You can book your Ponant cruise several months prior to departure. We'll also guide and assist you in the period up to your voyage. We'll be available at all times, in particular to pre-book your flights, your before and after cruise programmes or your excursions.
Booking
In the days following your booking, you'll receive an email that will enable you to complete your MY PONANT account with the required information for your stay with our company.
You will be notified when our pre- and post-cruise programmes go on sale and about flight booking options. You can then make your bookings through your advisor.
We will arrange the formalities for your departure and invite you to update your MY PONANT profile by, in particular, entering your passport number and checking its validity date.
You will be provided with details about the excursions available on your itinerary by email (does not apply to expedition cruises). As places on excursions are limited, we strongly recommend pre-booking with your advisor by email or telephone as early as possible.
Your travel documents will be sent to you:
• Your personalised travel book
• Luggage tags
• Essential boarding documents and information
An SMS will be sent to you 3 days prior to your boarding summarising useful information.
Boarding
The PONANT Travel Book
Sent by post several weeks before the start of your cruise, the Travel Book contains all the practical documents and detailed information required for your voyage to go smoothly. This includes:
- A word of welcome from your captain
- The dates and itinerary for your cruise
- Information about the ship and your stateroom or suite
- Details of excursions offered on board
- Detailed information about pre- and post-cruise programmes
- Tips and advice about what clothing to take
- Telephone numbers to call in case of emergency
To receive all of this information, pass your information on to your Travel Advisor.
- Notification on the PONANT application
- Email notification
Cover-More Travel Insurance
At PONANT, we pride ourselves on delivering unparalleled luxury cruises coupled with unwavering commitment to our guests' safety and wellbeing. That's why we're proud to offer an added layer of peace of mind for our guests in collaboration with Cover-More Insurance.
Seamlessly blending luxury with safety, our collaboration with Cover-More ensures travellers embark on their voyages with confidence and reassurance. Whether exploring the polar landscapes or basking in the sun-soaked destinations, guests can now indulge in unparalleled experiences knowing they're safeguarded against unexpected mishaps.
With PONANT and Cover-More, embark on unforgettable journeys knowing every moment is protected. Follow the link below to get a quote for your travel insurance.
24-Hour Assistance
In the case of an emergency, all Cover-More policy holders have access to a 24-hour emergency assistance service.
Global numbers to call for Cover-more emergency assistance:
(The emergency number will depend on the country you are calling from.)
- USA: 1800 937 9763
- Canada: 1800 645 8714/li>
- UK: 0800 892 014
- New Zealand: 0800 445 524
- Other Countries: +612 8907 5619
Please note:
If your trip involves travel to a country (or part of the country) that the Australian Government advises travellers via smartraveller.gov.au to “Reconsider your need to travel” or “Do not travel”, and you choose to continue with your trip, please understand that we may not be able to provide you with emergency assistance at that location because the current situation (which is the subject of the warning) in that country (or part of the country) may limit our ability to do so.