Careers

Our expertise

The only French yacht cruise company, PONANT has become the leader in a new style of luxury cruising and promotes the art of sea travel around the world. We are a key player in the luxury sector and a fine example of French maritime tradition with our high quality services. Our employees exhibit a sense of excellence, refinement and eye for detail - the keys to our success. We are now continuing our development with a shareholder who shares this same vision for the future: Artémis, a holding of the Pinault family.

A unique approach to cruising, PONANT yacht cruises reinvent the cruise concept and offer a new way to discover or rediscover iconic destinations by providing:

• Access deep into the very heart of ports and harbours, from the most iconic to the most secret and lesser-known
• A more friendly and personal cruise experience onboard intimately-sized ships
• Opportunities to encounter and meet local peoples
• Passengers with the benefit of having honoured guests and expert speakers invited onboard to share their specialist knowledge and passions

Guest Relations and Customer Service Consultant

Part-time

We are seeking a dynamic and customer- focused Guest Relations Specialists to join our team. The ideal candidate will possess excellent communication skills, a strong command of English, and the ability to work independently. Cruise industry experience is advantageous.

Key Responsibilities
Reporting to the Head of Guest Relation (APAC), the role will require you to have a strong knowledge of Guest Relations and customer service.

• Proficiency using MS office tools.
• Monitor guest relations inbox and respond promptly to guest inquiries.
• Notify guests of itinerary changes and assist with day-to-day emails.
• Prioritize workload and provide personalized assistance to top guests.
• Respond to all emails within 48 hours and follow up with ships on account enquiries.
• Assist at Ponant Events and assist to maximize revenue.
• Send out insurance letters as required and handle refunds in a timely manner.




Qualifications:

• Knowledge of Microsoft Programs
• Advantageous to have cruise industry experience
• Strong email, communication, and telephone skills
• Ability to prioritize workload and work independently

If you are a proactive and customer-oriented individual with a passion for providing exceptional service, we want to hear from you. Apply now to join our team and embark on an exciting career in guest relations!
Please send your Cover Letter and Resume by clicking the button below




Apply now

Airline Travel Consultant

Ponant is a world-renowned luxury cruise company committed to providing unparalleled experiences to our discerning clientele. With our dedication to excellence and a passion for exploration, we're seeking individuals who share our vision to join our team.

About the job
Embark on a rewarding career as an Airline Travel Consultant with Ponant. You'll assist clients in booking flights, provide expert advice, and ensure seamless travel experiences. If you're passionate about travel and dedicated to delivering exceptional service, join us in shaping unforgettable journeys. Apply now!

Role and Responsibilities
Reporting to the Customer Engagement Director (APAC), the role is requiring a strong knowledge of flight reservations and customer service:

• Provide expert advice and recommendations on airline bookings, including flight routes, schedules, and fare options.
• Handle reservations and ticketing for domestic and international flights.
• Ensure accuracy and efficiency in all travel arrangements, including coordinating with airlines, hotels, and other service providers.
• Assist clients with travel-related inquiries, changes, and cancellations, providing exceptional customer service at all times.




Requirements

• Previous experience in a similar role
• Proficiency in Amadeus
• Strong communication skills, with the ability to build rapport and provide excellent customer service.
• Detail-oriented with a focus on accuracy and efficiency in handling travel bookings.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Passion for travel and a commitment to delivering unforgettable experiences to our clients.

To apply for this position please send your Cover Letter and Resume by clicking the button below




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Travel Consultant - Reservation

Are you passionate about providing exceptional customer service in the dynamic world of luxury cruising? Ponant, a leader in expedition cruises, is seeking a talented individual to join our team as a Travel Consultant for Reservations.


Role and Responsibilities
As a Travel Consultant at Ponant, you will be primarily responsible for efficiently managing reservations and providing essential information to our valued clients, including travel agents and direct customers. Your key responsibilities will include:

• Handling reservation inquiries and bookings from travel agents and direct customers promptly and accurately.
• Assisting clients with essential information regarding our cruise offerings, including cabin availability, itinerary details, and onboard amenities.
• Providing support to clients with inquiries related to cruise packages, pricing, and special promotions.
• Collaborating closely with the sales team to ensure smooth coordination and communication throughout the reservation process.
• Utilising our reservation system and CRM tools effectively to maintain accurate records of client interactions and bookings.
• Assisting with post-booking inquiries and requests, including changes to reservations and additional service bookings.
• Ensuring exceptional customer service standards are upheld at all times to enhance the overall client experience.

Preferred Skills:

• Previous experience in reservations, customer service, or a related field, preferably within the travel industry.
• Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
• Demonstrated ability in handling inbound and outbound calls with professionalism and empathy in client interactions.
• Ability to actively listen to client needs and provide appropriate solutions or information in a timely manner.
• Proficiency in using reservation management systems and CRM software.

To apply for this position please send your Cover Letter and Resume by clicking the button below

Direct Marketing Lead

We are looking for a marketing champion to join our APAC office in Sydney and support our marketing and communications action plan and strategy for the Australasia markets.
The role sits with the ANZ marketing team and consists of activating an annual strategy of direct marketing touch points, including brochures and collaterals, roadshows and events, tactical mailings, trade marketing and more.
The successful candidate will have marketing experience in the travel industry and a great interest in luxury cruising. This is a varied a multi-faceted role that opens contacts with various departments within the APAC team as well as HQ. We are looking for a multi-tasker who loves working on various projects.
The successful candidate will have some project management skills, impeccable communications, have excellent English language skills and good copy writing skills.
They will also have interest and understanding of marketing systems and CRM functionality with a desire to constantly improve efficiency.
We are looking for a candidate who is willing learn and grow professionally within a global travel brand. A great opportunity for professional development within a growing global luxury travel group.

Responsibilities and missions:

• Support the execution of the marketing plan for PONANT and Paul Gauguin Cruises via direct marketing leviers in alignment with market targets, brand guidelines and budget.
• Manage various direct marketing activations – conversion & loyalty projects internally and with support of external suppliers including briefing, targets and objectives, monthly reviews, budget, retainer, and/or contractual obligations.
• Coordinate budget for Australasia in collaboration with Marketing Director and ensure optimised spend and ROI targets are maintained.
• Liaise with PONANT head office for regular updates and opportunities for marketing campaigns to be duplicated in the ANZ region.
• Manage and develop PONANT & Paul Gauguin Cruises’ direct marketing – conversion & loyalty strategy including.
• Use CRM capabilities for data management and extract and ROI analysis when needed.
• Ensure ongoing liaison with HQ and Australasia Marketing Director to maintain tool/concept/action knowledge and training
• Ensure the PONANT brand and the Paul Gauguin Cruises brand are always well represented across all digital activity and brand guidelines are always respected.



Brochure & Publications:

• Establish brochure planning annually according to priorities and budgets.
• Coordinate brochure projects from start to finish – from creation or local adaptation of HQ files to print and distribution – including copywriting supervision with external writers, design adjustments with graphic designer, proofing, pricing with product team/sales team etc. to delivery and database mailing.
• Liaise with printer and mailing house to negotiate cost, timelines etc for launch.
• Liaise with rest of marketing team for 360 launch activations (digital, industry advertising, acquisition etc.)
• Manage storage and inventory with warehouse supplier.
• Manage trade marketing / sales team brochure supplies and needs.
• Weekly reports or when requested.
• ROI calculation tasks.



Direct Mail strategy & nurturing:

• Support prospect and client nurturing strategy with direct mail actions throughout the year with segmentation i.e., welcome offer, sales openings, join the club, Ponant Yacht Club activations etc.
• Develop collateral template with graphic designer from concept to print.
• Liaise with HQ Direct Marketing team to repurpose projects when possible.
• Establish monthly/bi-monthly/quarterly data reports for targeting.
• Liaise with printer and mailing house for launch and distribution.
• Weekly reports or when requested/ROI calculation tasks.



Trade Marketing & Engagement:

• Establish calendar or action plan of trade marketing and sales tools and activations to support network of travel agents and trade partners in selling PONANT and Paul Gauguin Cruises.
• Develop and improve sales and marketing tools kits, to align with brand and product objectives .and campaigns calendar with graphic designer and product team.
• Ensure constant liaison with sales team to ensure the right tools are developed for the trade.
• Liaise with Digital Marketing Lead to ensure Trade Portal is up to date.
• Develop strategies to grow traffic usage of Trade Portal amongst the trade networks.
• Assist commercial team with co-op activities and trade partners requirements if needed.



Roadshow Strategy:

• Develop/enhance concepts of ANZ roadshows for 2024 including content and experience.
• Collaborate with sales and guests’ relations team for guest experience and sales pitch.
• Work with marketing team to coordination communications and marketing schedule to deliver on attendance numbers.
• Work with Digital Lead to manage event platform and nurturing.
• ROI calculation tasks and improvements strategy.



Ad-hoc event and loyalty marketing:

• Support / coordinate direct engagement actions i.e., client events, partnership events, event collateral, ad hoc event i.e., cinema launch events etc.
• Online events when needed with Digital Marketing Manager.
• PONANT Yacht Club & Loyalty marketing



Who you are:

• A passionate individual with a strong interest and advanced experience in the travel/cruise industry.
• A marketing enthusiast who is result driven and can see the big picture.
• A creative thinker with attention to detail and exemplary execution.
• Comfortable managing projects end to end as well as ongoing campaigns.
• Someone who can work to tight deadlines and managing various projects at the same time.
• Someone with a strong level of initiative and problem-solving skills.
• A highly organised multi-tasker who likes to take ownership and grow.
• Someone who appreciate luxury and international brand identities and persona.
• A collaborative team player with experience liaising with various departments who can also work independently.
• Adaptable, flexible and can work in fast-paced environment and be comfortable with changing priorities.
• Testing and troubleshooting champion not scared to get their hands dirty when needed.



Must have:

• Tertiary qualifications in marketing or similar.
• Minimum of 2/3 years’ experience working in travel marketing in Australia or elsewhere
• Understand consumer-centric and multi-touch point marketing principles and strategies.
• Some experience in trade marketing/B2B activations
• Some experience with printing and distribution suppliers.
• Some experience in event planning/coordination.
• Editorial and content experience/exposure.
• Experience with Excel and data analysis and handling preferred.
• Experience using Power Point and presentation skills.
• Understanding of branding concepts and guidelines.
• Strong business acumen.




Highly regarded if you have:

• Experience with CRM and Marketing cloud programs a plus.
• Good to advanced copy writing and proofing skills.
• Experience with budget management.


To apply for this position please send your Cover Letter and Resume by clicking the button below


Apply now