Ready to embark on the ultimate professional and personal adventure, taking on new challenges and helping us develop our fleet? Welcome aboard!
Onboard vacanciesDiscover PONANT
The staff on board PONANT vessels are employed by Uvéa Marine Services, a crew maritime company.
If you wish to join our UMS ship teams, we invite you to apply for the vacancies below.
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Our vacancies
Join PONANT Explorations for a thrilling career shaping unforgettable experiences worldwide. Whether your passion is hospitality, maritime operations, or guest services, we offer a dynamic environment for your talents to flourish. Create extraordinary moments at sea with us, committed to excellence in luxury expedition cruising.
Want the join the PONANT team? Discover our current vacancies!
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Discover PONANT
As the only French cruise line sailing the globe and as world leader in luxury expeditions, PONANT continues the great French maritime tradition, offering exceptional destinations on small capacity ships embodying a lifestyle “à la française”: a travel concept that combines intimacy and curiosity, luxury and authenticity.
Our DNA
From the moment we were founded, we made the bold decision to focus on smaller cruise ships. Our closely-knit teams allow each employee the opportunity to play their part and contribute to the company’s development. A shared passion for the sea and a love for travel is the vital ingredient that unites our teams.
Our expertise
The only French yacht cruise company, PONANT has become the leader in a new style of luxury cruising and promotes the art of sea travel around the world. We are a key player in the luxury sector and a fine example of French maritime tradition with our high quality services. Our employees exhibit a sense of excellence, refinement and eye for detail - the keys to our success. We are now continuing our development with a shareholder who shares this same vision for the future: Artémis, a holding of the Pinault family.
A unique approach to cruising, PONANT yacht cruises reinvent the cruise concept and offer a new way to discover or rediscover iconic destinations by providing:
- Access deep into the very heart of ports and harbours, from the most iconic to the most secret and lesser-known
- A more friendly and personal cruise experience onboard intimately-sized ships
- Opportunities to encounter and meet local peoples
- Passengers with the benefit of having honoured guests and expert speakers invited onboard to share their specialist knowledge and passions
Our values
PONANT shares strong values with its employees: Expertise, Passion, Commitment and Professionalism. We embody these values every day with a shared ambition for development. Our employees all share a taste for challenges and a love for the world of travel.
Our key figures:
12
Ships
including 1 sailing ship
Le PONANT
91/100
Our score
on the professional equality index between women and men in France
210
Cruises
around the world in 2018
33 700
Guests
aboard our ships in 2018
450 employees
7 offices: Marseille, Brussels, Mata Utu, Sydney, Hamburg, New York and Shanghai as well as our flagship location in Paris.
1500 dedicated crew work for PONANT across all the world's oceans.
Our vacancies
Embark on a career of adventure with PONANT Explorations, where you'll shape unforgettable experiences for our discerning guests while exploring breath-taking destinations worldwide. Whether your passion lies in hospitality, maritime operations, or guest services, PONANT offers a dynamic environment for your talents to flourish.
Join us in creating unforgettable moments at sea and be part of a company committed to excellence in luxury expedition cruising.
Guest Relations and Customer Service Consultant
Part-time
We are seeking a dynamic and customer- focused Guest Relations Specialists to join our team. The ideal candidate will possess excellent communication skills, a strong command of English, and the ability to work independently. Cruise industry experience is advantageous.
Key Responsibilities
Reporting to the Head of Guest Relation (APAC), the role will require you to have a strong knowledge of Guest Relations and customer service.
- Proficiency using MS office tools.
- Monitor guest relations inbox and respond promptly to guest inquiries.
- Notify guests of itinerary changes and assist with day-to-day emails.
- Prioritize workload and provide personalized assistance to top guests.
- Respond to all emails within 48 hours and follow up with ships on account enquiries.
- Assist at Ponant Events and assist to maximize revenue.
- Send out insurance letters as required and handle refunds in a timely manner.
- Knowledge of Microsoft Programs
- Advantageous to have cruise industry experience
- Strong email, communication, and telephone skills
- Ability to prioritize workload and work independently
Qualifications:
If you are a proactive and customer-oriented individual with a passion for providing exceptional service, we want to hear from you. Apply now to join our team and embark on an exciting career in guest relations!
Please send your Cover Letter and Resume by clicking the button below
Concierge Consultant - Asia Pacific
The Concierge is a true expert in Ponant’s travel. This person will be in charge of creating ultra-personalized trips, create an excellent customer relationship. The Concierge will be able to anticipate their needs, and respond to their requests, in order to create together an exceptional and tailor-made journey.
Role and Responsibilities
Reporting to the Customer Engagement Director (APAC), the role will require you to have a strong knowledge of reservations and customer service, as well as experience in cruising.
- Booking & management of all flights from start to finish
- All CP & Amadeus queues
- A la carte for land services for all cruises
- Follow up on all unconfirmed requests in CP for Pre/Post cruise packages that have been requested in CP but not yet confirmed
- Owner suite report for all ships and follow up on needs ensuring that guests are aware of inclusions for Owner’s Suite and that all transfers are booked
- Follow up on all charter flight specific requests (Business class, additional luggage, transfers)
- Use the main distribution channels: telephone inquiries, e-mail, web
- Achieve KPIs set by management
- Build customer loyalty and make them feel unique and recognized
- Manage all special requests not in CP
- Unabled CP Packages - try to cross-sell as tailor-made package
- Other tasks as directed by manager
- Strong knowledge of Amadeus
- Experienced in Customer Relations
- Expert of luxury markets
- Excellent oral and written communication
- Knowledge on tools: Salesforce, CP, Excel
Preferred Skills:
Experience in a luxury concierge service is a plus
To apply for this position please send your Cover Letter and Resume by clicking the button below
Direct Marketing Lead
We are looking for a marketing champion to join our APAC office in Sydney and support our marketing and communications action plan and strategy for the Australasia markets.
The role sits with the ANZ marketing team and consists of activating an annual strategy of direct marketing touch points, including brochures and collaterals, roadshows and events, tactical mailings, trade marketing and more.
The successful candidate will have marketing experience in the travel industry and a great interest in luxury cruising. This is a varied a multi-faceted role that opens contacts with various departments within the APAC team as well as HQ. We are looking for a multi-tasker who loves working on various projects.
The successful candidate will have some project management skills, impeccable communications, have excellent English language skills and good copy writing skills.
They will also have interest and understanding of marketing systems and CRM functionality with a desire to constantly improve efficiency.
We are looking for a candidate who is willing learn and grow professionally within a global travel brand. A great opportunity for professional development within a growing global luxury travel group.
Responsibilities and missions:
- Support the execution of the marketing plan for PONANT and Paul Gauguin Cruises via direct marketing leviers in alignment with market targets, brand guidelines and budget.
- Manage various direct marketing activations – conversion & loyalty projects internally and with support of external suppliers including briefing, targets and objectives, monthly reviews, budget, retainer, and/or contractual obligations.
- Coordinate budget for Australasia in collaboration with Marketing Director and ensure optimised spend and ROI targets are maintained.
- Liaise with PONANT head office for regular updates and opportunities for marketing campaigns to be duplicated in the ANZ region.
- Manage and develop PONANT & Paul Gauguin Cruises’ direct marketing – conversion & loyalty strategy including.
- Use CRM capabilities for data management and extract and ROI analysis when needed.
- Ensure ongoing liaison with HQ and Australasia Marketing Director to maintain tool/concept/action knowledge and training
- Ensure the PONANT brand and the Paul Gauguin Cruises brand are always well represented across all digital activity and brand guidelines are always respected.
- Establish brochure planning annually according to priorities and budgets.
- Coordinate brochure projects from start to finish – from creation or local adaptation of HQ files to print and distribution – including copywriting supervision with external writers, design adjustments with graphic designer, proofing, pricing with product team/sales team etc. to delivery and database mailing.
- Liaise with printer and mailing house to negotiate cost, timelines etc for launch.
- Liaise with rest of marketing team for 360 launch activations (digital, industry advertising, acquisition etc.)
- Manage storage and inventory with warehouse supplier.
- Manage trade marketing / sales team brochure supplies and needs.
- Weekly reports or when requested.
- ROI calculation tasks.
- Support prospect and client nurturing strategy with direct mail actions throughout the year with segmentation i.e., welcome offer, sales openings, join the club, Ponant Yacht Club activations etc.
- Develop collateral template with graphic designer from concept to print.
- Liaise with HQ Direct Marketing team to repurpose projects when possible.
- Establish monthly/bi-monthly/quarterly data reports for targeting.
- Liaise with printer and mailing house for launch and distribution.
- Weekly reports or when requested/ROI calculation tasks.
- Establish calendar or action plan of trade marketing and sales tools and activations to support network of travel agents and trade partners in selling PONANT and Paul Gauguin Cruises.
- Develop and improve sales and marketing tools kits, to align with brand and product objectives .and campaigns calendar with graphic designer and product team.
- Ensure constant liaison with sales team to ensure the right tools are developed for the trade.
- Liaise with Digital Marketing Lead to ensure Trade Portal is up to date.
- Develop strategies to grow traffic usage of Trade Portal amongst the trade networks.
- Assist commercial team with co-op activities and trade partners requirements if needed.
- Develop/enhance concepts of ANZ roadshows for 2024 including content and experience.
- Collaborate with sales and guests’ relations team for guest experience and sales pitch.
- Work with marketing team to coordination communications and marketing schedule to deliver on attendance numbers.
- Work with Digital Lead to manage event platform and nurturing.
- ROI calculation tasks and improvements strategy.
- Support / coordinate direct engagement actions i.e., client events, partnership events, event collateral, ad hoc event i.e., cinema launch events etc.
- Online events when needed with Digital Marketing Manager.
- PONANT Yacht Club & Loyalty marketing
- A passionate individual with a strong interest and advanced experience in the travel/cruise industry.
- A marketing enthusiast who is result driven and can see the big picture.
- A creative thinker with attention to detail and exemplary execution.
- Comfortable managing projects end to end as well as ongoing campaigns.
- Someone who can work to tight deadlines and managing various projects at the same time.
- Someone with a strong level of initiative and problem-solving skills.
- A highly organised multi-tasker who likes to take ownership and grow.
- Someone who appreciate luxury and international brand identities and persona.
- A collaborative team player with experience liaising with various departments who can also work independently.
- Adaptable, flexible and can work in fast-paced environment and be comfortable with changing priorities.
- Testing and troubleshooting champion not scared to get their hands dirty when needed.
- Tertiary qualifications in marketing or similar.
- Minimum of 2/3 years’ experience working in travel marketing in Australia or elsewhere
- Understand consumer-centric and multi-touch point marketing principles and strategies.
- Some experience in trade marketing/B2B activations
- Some experience with printing and distribution suppliers.
- Some experience in event planning/coordination.
- Editorial and content experience/exposure.
- Experience with Excel and data analysis and handling preferred.
- Experience using Power Point and presentation skills.
- Understanding of branding concepts and guidelines.
- Strong business acumen.
- Experience with CRM and Marketing cloud programs a plus.
- Good to advanced copy writing and proofing skills.
- Experience with budget management.
Brochure & Publications:
Direct Mail strategy & nurturing:
Trade Marketing & Engagement:
Roadshow Strategy:
Ad-hoc event and loyalty marketing:
Who you are:
Must have:
Highly regarded if you have:
To apply for this position please send your Cover Letter and Resume by clicking the button below