Our SERENITY Policy

In this uncertain period, we have implemented a flexible SERENITY Policy with softened booking conditions, so that you can have peace of mind when booking and, if necessary, the option to postpone or cancel your voyage. Get optimal protection with our included Covid guarantee.

Relaxed booking conditions

For any new cruise booked between 1 July and 30 September 2021, departing before 31 December 2022:
• 25% deposit
• Final payment: 30 days before departure

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com

- 30 days
before departure

Without a reason

Positive Covid test*

The usual policy applies

Free postponement or cancellation

Your cruise
cannot be operated

Free rebooking or 100% credit of all the sums paid

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com

Free rebooking or 100% credit of all the sums paid

- 30 days
before departure

Without a reason

Positive Covid test*

The usual policy applies

Free postponement or cancellation

Free rebooking or 100% credit of all the sums paid

Your cruise
cannot be operated

Free rebooking or 100% credit of all the sums paid

AUSTRALIAN STATE BORDERS

Please note if you are unable to travel due to interstate border closure/lockdown, you will receive a 100% Future Cruise Credit.

*For Australian and New Zealand travellers booked on an Australian or New Zealand voyage, our vaccination requirements are applied in accordance with the vaccination schedule for these countries. In the meantime, for these countries only, and in accordance with local authorities, PONANT’s health protocol requires a negative PCR test at the latest 72 hours before boarding.

These booking conditions are non-retroactive, non applicable to existing bookings (bookings made before 25/11/2020). These cancellation and rebooking conditions apply to the cruise service only. For other services, cancellation incurs the costs requested by our suppliers. This information is an extract from the terms & conditions and is non-contractual. Please see our terms & conditions for more information: General terms & conditions of sale . Non-contractual document.