Our SERENITY Policy
In this uncertain period, we have implemented a flexible SERENITY Policy with softened booking conditions, so that you can have peace of mind when booking and, if necessary, the option to postpone or cancel your voyage. Get optimal protection with our included Covid guarantee.
Relaxed booking conditions
For any new cruise booked between 1 October 2021 and 28 February 2022, departing before 31 December 2023:
• 25% deposit
• Final payment: 30 days before departure
+ 30 days
before departure
Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com
- 30 days
before departure
Without a reason
Positive Covid test*
The usual policy applies
Free postponement or cancellation
Your cruise
cannot be operated
Free rebooking or 100% credit of all the sums paid
+ 30 days
before departure
Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com
Free rebooking or 100% credit of all the sums paid
- 30 days
before departure
Without a reason
Positive Covid test*
The usual policy applies
Free postponement or cancellation
Free rebooking or 100% credit of all the sums paid
Your cruise
cannot be operated
Free rebooking or 100% credit of all the sums paid
AUSTRALIAN STATE BORDERS
Please note if you are unable to travel due to interstate border closure/lockdown, you will receive a 100% Future Cruise Credit.
*For Australian and New Zealand travellers booked on an Australian or New Zealand voyage, our vaccination requirements are applied in accordance with the vaccination schedule for these countries. In the meantime, for these countries only, and in accordance with local authorities, PONANT’s health protocol requires a negative PCR test at the latest 72 hours before boarding.
