Our SERENITY Policy

In this uncertain period, we have implemented a flexible SERENITY Policy with softened booking conditions, so that you can have peace of mind when booking and, if necessary, the option to postpone or cancel your voyage. Get optimal protection with our included Covid guarantee.

Relaxed booking conditions

For any new cruise booked between 15 March 2021 and 30 June 2021, departing before 30 April 2023:
• 25% deposit
• Final payment: 30 days before departure

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com

- 30 days
before departure

Without a reason

Positive Covid test

The usual policy applies

Free postponement or cancellation

Your cruise
cannot be operated

100% Future Cruise Credit

100% Future Cruise Credit or full refund of all the money you paid

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com

100% Future Cruise Credit

- 30 days
before departure

Without a reason

Positive Covid test

The usual policy applies

Free postponement or cancellation

100% Future Cruise Credit or full refund of all the money you paid

Your cruise
cannot be operated

100% Future Cruise Credit or full refund of all the money you paid

AUSTRALIAN STATE BORDERS

Please note if you are unable to travel due to interstate border closure/lockdown, you will receive a 100% Future Cruise Credit.

These booking conditions are non-retroactive, non applicable to existing bookings (bookings made before 25/11/2020). These cancellation and rebooking conditions apply to the cruise service only. For other services, cancellation incurs the costs requested by our suppliers. This information is an extract from the terms & conditions and is non-contractual. Please see our terms & conditions for more information: General terms & conditions of sale . Non-contractual document.