Because a successful voyage begins with a carefree departure, we help and assist you right from the planning of your cruise through to your return. In addition to your various transport requirements, we also offer an "à la carte" approach to organising your trip: you get to choose the options and select the places you want see and visit based on your own preferences.

 

Flights and transfers


Whilst we don't organise your general domestic/international airfares, we can help with transfers and pre/post cruise packages corresponding to your cruise. In addition, for certain destinations less accessible by scheduled flights, PONANT can include charter flights for passengers, enabling a more direct or advantageous connection, while ensuring you enjoy a high-quality service.

PONANT can also organise your transfers before/after your cruise between airport and embarkation/disembarkation port (private bespoke transfers are also possible). For more information, please consult your travel agent or cruise advisor.


Contact an advisor

Our "à la carte" service


To ensure a real getaway travel experience that exceeds all expectations, we have put in place an "à la carte" service. Choose the option of a completely personalised voyage designed specifically to match your individual needs and requirements.

Our dedicated travel consultants are available to help you adapt both the cruise itself and the pre/post-cruise stages of your trip based on your own preferences. This gives you the opportunity to enjoy the benefits of overnight stays in hotels, private excursions and additional sightseeing visits and tours, depending on your requirements.

With this tailor-made option, you will be able to enjoy the unique experience of a trip designed to ensure your complete comfort, right down to the very last detail.


Contact an advisor

Help and assistance from start to finish


From the booking of your cruise through to your departure, we can assist you with the process right up to the beginning of your voyage.



  • Booking

  • 24 to 12 months before the departure

  • 12 to 6 months before the departure

  • 6 to 3 months before the departure

  • 1 months before the departure

  • Departure

Find out more

Help and assistance from start to finish

You can book your Ponant cruise several months prior to departure. We'll also guide and assist you in the period up to your voyage. We'll be available at all times, in particular to pre-book your before and after cruise programmes or your excursions.

Booking

In the days following your booking, you'll receive an email that will enable you to complete your MY PONANT account with the required information for your upcoming cruise.

 
 
 
 
12 to 24 months prior to departure

You'll be notified of your package options for before and after the cruise. You can also contact our Travel Advisors to pre-book.

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6 to 12 months prior to departure

We'll ask you to provide your passport number and inform us of its expiration date so the required formalities can be taken care of prior to your departure.

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3 to 6 months prior to departure

We'll give you the latest luggage information according to the type of cruise and the destination you have chosen. Essential documents, outfits to add to your suitcase or first aid kit. You can also find ideal clothes and accessories in the PONANT online store. You'll then be ready to sail off without a care in the world!

We invite you to discover and pre-book excursions available on your itinerary (except for expedition cruises).

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1 month prior to departure

You'll receive your Travel Documents and your travel documentation including luggage labels & a wallet containing your cruise tickets.

We'll remind you of your departure date.

We'll introduce you to the crew that will welcome you on board as well as your cruise ship, the services offered and the exceptional spaces on board.

We'll send you your final travel advice.

We'll send you a number to contact in case of emergency

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An SMS will be sent to you 3 days prior to your departure informing you of useful information concerning boarding.

Departure

The PONANT Travel Documents

Sent by post several weeks before the start of your cruise, the Travel Documents contains all the practical documents and detailed information required for your voyage to go smoothly. This includes:

  • Summary of your cruise itinerary
  • Information concerning your cruise ship
  • A description of before and after cruise programmes
  • Details of excursions offered on board
  • Clothing advice
  • Travel document (cruise tickets, the exchange voucher for on-the-ground service and transfers and a contact list with important telephone numbers)

To receive all of this information, pass your address and contact details on to your Travel Advisor.

  • Notification on the PONANT application
  • Email notification
  • Information is on your Travel Documents